Saturday, February 12, 2011

A Company You'll Want to Buy From

We love our baby playmat.


Ok really, I love it, the baby sort of tolerates it and the other two men in the house could care less.

But, its super cool, has a black and white side for newborns and fun multitextured side for bigger babies. It has dangly toys and a mirror and squeaky things and it doesn't look like baby einstein vomitted all over a square piece of fabric.


Then came the day the music died.




Oh no, it did not just rip, says this mama to herself. Oh no I did not pay an unadmitable amount of money (I did get it for less, but still) and have it rip in an unrepairable location less than 5 months after I bought it.

Oh no.

So, I looked up the Kushies Customer Service people, since they make this amazing "Zolo Shangrila Multi-Sensory Activity Mat & Portico Archway Accessory," and promptly emailed them my distress and dismay.

The next day, after showing proof of ripage, I promptly got this email:

Hi Lina,

No worries! Please send me your mailing address and I'll have another sent out as quickly as possible

Take care, Kristine



How's that for customer service? I could not be more thrilled with their prompt response, their great service and still, our pretty cool, soontobeallbetter, playmat.

2 comments:

  1. That's great! I do like hearing about good customer service. And I love the idea of it being two-sided!

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